FAQ

1) General Questions (3)

There are a sound delay after uploading a file. What can I do?

If the user who is uploading the file has a to small bandwidth there can appear such a delay. We are working on a better solution.

For the moment the easiest solution is, that all users must leave the room and come back after some time. In general we recommend to test the uploaded presentation before the seminar starts. In this case just the creator/moderator is in the room and her or he must leave the room before the seminar starts.

Which types of files can be uploaded?

The following image file formats are accepted: ppt, pptx, xls, xlsx, doc, docx, pdf, jpg, png

Hint: During the conversion of powerpoint-presentations all animations and videos are lost.Therefore we recomment the usage of the PDF file format.

How to use the room?

Just have a look at our FAQ in the regular customer help centre.

2) Development Questions (2)

What can I do with recorded webinars?

Directly after the seminar you can provide you users a „direct playback“ using our playback solution. For these playback you need the session of the last webinar. You can find these session by having a look on our recording section.

After calling „getVideosToEvent“ all of you videos are added to our conversion-queue. It can take some days (rarely some weeks) to convert you videos. When the conversion is finished you can use the „getVideoDownloadUrl“ to get the download URL. These URL is reachable for one hour.

How can I realise a download of uploaded documents per event?

As described in the section „Presentations“ you can fetch a list of all uploaded documents. Each document has all information about a unique files Id, name, download URL, the conversion status and the event (see „Types of Variables“ -> Files-Object). With this information you can create one page per event and provide the documents.

Also you can store in your own database which files (base on the file id) are downloadable by normal users.

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